Terms and conditions
Terms of cancelation
For information, the cancellation conditions relating to the reservation are:
- From Monday to Thursday and Sunday (from January 1 to December 31), in the event of cancellation or modification up to 2 days before the date of arrival, the establishment does not charge any fees.
- On Friday and Saturday (from November 1 to March 31), in the event of cancellation or modification up to 2 days before the date of arrival, the establishment does not charge any fees.
- On Friday, Saturday (from April 1 to October 31) and public holidays, in the event of cancellation or modification up to 7 days before the date of arrival, the establishment does not charge any fees.
- On Friday and Saturday (from November 1 to March 31), in the event of cancellation or modification up to 2 days before the date of arrival, the establishment does not charge any fees.
- On Friday, Saturday (from April 1 to October 31) and public holidays, in the event of cancellation or modification up to 7 days before the date of arrival, the establishment does not charge any fees.
- In case of late cancellation or modification before the date of arrival or no show, the establishment requires 100% of the amount of the first night.
The Hôtel du Cerf is part of the Tourism and Travel Mediation Service (MTV). If you have contacted our team or the Contact Hotel quality department (http://satisfaction.contact-hotel.com) and in the absence of a satisfactory response within sixty (60) days, you can contact the MTV Mediator whose contact details and referral methods are available on his site: www.mtv.travel
Tobacco instructions
The hotel is completely non-smoking.
It is not possible to smoke in the bedroom or at the window.
Ashtrays are available outside.
By this approach, you thus respect the people who will make your room after your departure and the next customer who will take it. This will also prevent any degradation linked to cigarette ash.
You will be charged € 60 for non-compliance with this instruction, debited from your credit card, even after your departure.
It is not possible to smoke in the bedroom or at the window.
Ashtrays are available outside.
By this approach, you thus respect the people who will make your room after your departure and the next customer who will take it. This will also prevent any degradation linked to cigarette ash.
You will be charged € 60 for non-compliance with this instruction, debited from your credit card, even after your departure.
Home animals
The hotel accepts only one small animal per room with a supplement after acceptance by the hotelier.
The hotelier's agreement, when booking, is required.
The hotelier's agreement, when booking, is required.
Bank guarantee
A bank guarantee (up to € 300) is required at the time of booking, regardless of the method of payment.
It allows the opening of a deposit file corresponding to the amount of the stay.
It allows the opening of a deposit file corresponding to the amount of the stay.
This guarantee makes it possible to check your solvency, thus ensuring your reservation and serving as a deposit in the event of deterioration in the room or non-compliance related to the deposit of the cigarette.
